Administrative Skills
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Core Competencies:
- How to Be a Great Assistant
- Techniques of the Great Administrative Professionals (I)
- Techniques of the Great Administrative Professionals (II)
- Business Protocol and Etiquette
- International Business Protocol
- Business Planning Workshop
- Financials Made Easy
- Financials for Non-Financial People
- The Secrets to Financial Success
- First Impressions — The Receptionist
- Develop Effective Surveys & Questionnaires
- Effective Meetings
- Plan a Master Event
- Dress For Success
- Managing Your Manager
- Sales & Use Tax
Communication Skills
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Core Competencies:
- Interpersonal Skills
- Excellent Customer Service
- Satisfaction Guaranteed Customer Service (2 day)
- Memory Power
- Six Secrets to Thinking On Your Feet
- Dealing With Difficult People
- Dealing With a Difficult Workforce
- Communicating with Tact & Professionalism
- Skillful Listening
- Communication Skills for Women
- Generations in the Workforce
- Emotional Intelligence (2 day)
- Crucial Conversations (2 day)
- How to Communicate & Collaborate on a Team
- Terrific Telephone Skills
Conflict & Stress Management
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Core Competencies:
- Remain Stress Free & Healthy
- Stress and How It Affects Your Health
- Work is the CureTM (ask about our six month health program)
- Managing Emotions Under Pressure
- Anger Management
- Conflict Management & Resolution
- Dealing with Criticism & Discipline
- Optimism in the Workplace
HR Law
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Core Competencies:
- HIPPA
- Safety, OSHA & Workers’ Comp
- HR Law
- Sexual Harassment: Promoting Respect in the Workplace
- Ethics in the Workplace
- Personnel Law for Managers
- Smart Hiring Skills: Recruiting
- Interviewing & Hiring the RIGHT People
- How to Legally Terminate Employees with Attitude Problems
- FMLA – The Family Medical Leave Act
- Reasonable Accommodation with ADA
- Human Resources Management
- Substance Abuse Training for DOT
- EEO
Presentation Skills
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Core Competencies:
- Speak with Clarity & Confidence
- Become a Master Public Speaker I
- Become a Master Public Speaker (Advanced) II
- Presentation Skills I
- Presentation Skills II
- The Art of Self Promotion
- Briefing Strategies
Sales Skills
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Core Competencies:
- The Art of Self Promotion
- Seven Phone Calls Networking
- Networking 101
- Breaking Through to Tangible Goals
- It’s a Small World—Advanced Networking Skills
- Closing the Sale
- ABC: Always Be Closing
- Elevator Speeches that Work
- Working the Room
- Jump Start Your Business
- Generating & Qualifying Internet Leads
- Social Media Marketing
Time Management
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Core Competencies:
- 10 Golden Rules of Time Management
- Managing Multiple Priorities
- Multiple Projects & Tight Deadlines
Change Management
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Core Competencies:
- John Kotter’s 8 Steps “To Do” Change
- Change Management
- Change Anything
- Just Jump—Innovation
- Innovation—Everybody’s Business
- Teleworking
Computer Skills
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Core Competencies:
- Computer Accessibility
- Microsoft Office Suite Overview
- Microsoft Access (I-III)
- Microsoft Excel (I-III)
- Microsoft Outlook
- Microsoft Power Point
- Microsoft Word (I-II)
- Sharepoint (I-III)
- Search Engine Optimization
- Adobe Creative Suite Overview
- Adobe Photoshop
- Adobe Dreamweaver
- Adobe Flash
- Adobe InDesign
- Adobe Illustrator
Diversity
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Core Competencies:
- Promoting Respect in the Workplace
- Working in a Multi-Cultural Workplace
- Diversity in the Workplace
- Generational Blending in the Workforce
- Sexual Harassment Training for Employees
- Sexual Harassment Training for Managers
Leadership Skills
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Core Competencies:
- Mentor Match I&II
- DISC Behavior Profile
- Creative Leadership for Managers
- Team Building & Coaching
- Techniques to Become an Excellent Mentor
- Teambuilding, Mentoring, & Coaching
- Leading When Not In Charge
- Effective Teams
- Crucial Accountability (2 day)
- Influencer (2 day)
- Thought Patterns for High Performance (2 day)
- John Maxwell Leadership Training
- Developing Your Employees
Project Management
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Core Competencies:
- Root Cause Analysis & Problem Solving
- Critical Thinking & Creative Problem Solving
- Process Improvement (2-3 days)
- Basic Tools for Process Improvement
- Facilitation Skills (2 days)
- Project Management Leadership (2 days)
- Project Management I
- Project Management II (2 days)
- Project Management III (2 days)
- Facilities Management
- EVMS
Supervisory Skills
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Core Competencies:
- Criticism & Discipline for Managers & Supervisors
- Train the Trainer I
- Train the Trainer II
- Unacceptable Employee Behavior
- 10 Essential Skills for Today’s New Supervisor
- Be the Best Supervisor
- Transitioning from Staff to Supervisor
- Essential Skills for First Time Supervisors
- Successful Performance Management
- Performance Management, Coaching, and Discipline
- Interviewing Sills
- Coaching Skills for Managers & Supervisors
Writing Skills
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Core Competencies:
- Effective Business Writing, Grammar & Proofreading (2 days)
- Grammar & Proofreading The Fun Way
- Writing for the Marketplace
- Technical Writing
- Business Writing & Mistake Free Grammar (2 day)
- Contemporary Email
- The Importance of Elevator Speeches
- Reader-Centric Writing
- Plain Language
Let’s Get Started
- (646) 415-8713
- info@elevate4success.com